FAQ
Frequently asked questions about plans, quotas, payment and features.
Plans & Quota
Are the three products' quotas independent? Can I use one for another?
They are independent and cannot be swapped. Audio Transcription, Realtime ASR and Text-to-Speech each have their own quota and expiry date — for example, Realtime ASR minutes cannot be used to upload audio files. Please buy each product according to how you will use it.
If I buy another pack, does my old quota get its validity extended too?
Yes. Repeat purchases of the same product are added up automatically (each order's quota × quantity), and the expiry date becomes the latest purchase date plus 365 days, so any unused quota from earlier packs is extended to the new expiry date. Different products do not affect each other.
Does the 5-pack discount have to be the same product, or can I mix?
It must be the same product. The volume discount is applied automatically based on the number of packs in a single order, and each order can contain only one product, so packs of different products cannot be combined. If you also enter a coupon code, the system applies whichever is better — discounts do not stack.
Is there a free trial?
Yes. After you sign in you get a 14-day free trial with a small quota for each product (30 minutes of Audio Transcription, 10 minutes of Realtime ASR and 3,000 TTS characters). Once you buy a product, that product's trial quota no longer counts.
Payment & Invoice
Which payment methods are supported? Which currency is used?
Online credit-card payment via the TapPay gateway (including 3-D Secure verification). Orders from Taiwan are priced in NT$; other regions see prices in US$ but are charged in NT$ (converted at the exchange rate at checkout — both amounts are shown on the checkout page).
Is payment one-time? Will it renew automatically?
Payment is one-time. There is no automatic renewal and your card is not stored or bound. When your quota expires or runs out, simply buy again as needed.
How soon is my plan activated after payment?
Normally activation is immediate. For transactions that require 3-D Secure, activation happens after the issuing bank confirms; the result page updates automatically to Payment Successful.
Can I get an invoice?
Domestic orders priced in NT$ can be issued an e-invoice (personal B2C or company B2B); overseas orders shown in US$ are not applicable.
Speech Recognition (ASR)
Which audio / video formats are supported?
Common audio and video formats (such as mp3, wav, m4a, mp4) are supported; the actual accepted formats are shown on the upload page.
Is there a limit on audio length?
A single audio file can be up to 4 hours long. Long audio is supported; files longer than about 2 hours are automatically processed via batch transcription, so you do not need to split them yourself.
Are speaker separation, summary and translation available?
Audio Transcription includes speaker separation, key-point summary and transcript translation. Realtime ASR also generates a transcript and summary automatically after recording — this is included in the Realtime ASR pack, so you do not need to buy Audio Transcription for it. You can also edit speakers and content in the console.
What happens if my live recording disconnects?
Live recording is saved as you record; if you disconnect or close the tab, the recorded content is automatically turned into a transcript and summary, so nothing is lost. The minutes are deducted from your Realtime ASR quota.
Text-to-Speech (TTS)
How are characters counted?
By billable characters: full-width characters (e.g. Chinese) count as 2, half-width letters/digits/symbols count as 1. The character count for each request is shown before you submit.
Which voices and output formats are supported?
Multiple voice roles with adjustable speed and tone; output formats are mp3, wav, opus, aac and flac, with online preview and download.
Account & Security
How do I log in?
Sign in with your Google or Microsoft account. Your account is created automatically on first sign-in — no separate registration or password needed.
Is my data safe?
Your content is accessible only by your own account, and transmission and storage are protected. See the Privacy Policy for details.